Mobile Club Manager FAQ
Frequently Asked Questions
Which handsets and Netowrks is MCM available for?
- Orange
- T-Mobile
- O2
- Vodafone
- Virgin Mobile
- 3 Mobile
- Talk Mobile
Supported Handset
- Nokia 3120
- Nokia 3230
- Nokia 3600
- Nokia 5000
- Nokia 5220
- Nokia 5230
- Nokia 5300
- Nokia 5310
- Nokia 5610
- Nokia 5700
- Nokia 6110
- Nokia 6120
- Nokia 6121
- Nokia 6124
- Nokia 6126
- Nokia 6131
- Nokia 6133
- Nokia 6210
- Nokia 6212
- Nokia 6220
- Nokia 6233
- Nokia 6234
- Nokia 6263
- Nokia 6265i
- Nokia 6267
- Nokia 6275
- Nokia 6275i
- Nokia 6282
- Nokia 6288
- Nokia 6290
- Nokia 6300
- Nokia 6300i
- Nokia 6301
- Nokia 6500
- Nokia 6555
- Nokia 6650
- Nokia 6680
- Nokia 6681
- Nokia 7370
- Nokia 7373
- Nokia 7390
- Nokia 7500
- Nokia 7900
- Nokia 8600
- Nokia 8800
- Nokia E51
- Nokia E65
- Nokia N70
- Nokia N71
- Nokia N72
- Nokia N73
- Nokia N75
- Nokia N76
- Nokia N78
- Nokia N81
- Nokia N82
- Nokia N92
- Nokia N93
- Nokia N93i
- Nokia N95
- Sony Ericsson C702
- Sony Ericsson C902
- Sony Ericsson D750
- Sony Ericsson K530
- Sony Ericsson K550
- Sony Ericsson K600i
- Sony Ericsson K608
- Sony Ericsson K610
- Sony Ericsson K618
- Sony Ericsson K660
- Sony Ericsson K750
- Sony Ericsson K770
- Sony Ericsson K790
- Sony Ericsson K800i
- Sony Ericsson K810i
- Sony Ericsson K818i
- Sony Ericsson K850
- Sony Ericsson K858
- Sony Ericsson S300
- Sony Ericsson T650
- Sony Ericsson T658
- Sony Ericsson V630
- Sony Ericsson W350
- Sony Ericsson W380
- Sony Ericsson W550
- Sony Ericsson W580
- Sony Ericsson W600
- Sony Ericsson W610
- Sony Ericsson W660
- Sony Ericsson W700
- Sony Ericsson W710
- Sony Ericsson W760
- Sony Ericsson W800
- Sony Ericsson W810
- Sony Ericsson W830
- Sony Ericsson W850
- Sony Ericsson W880
- Sony Ericsson W888
- Sony Ericsson W890
- Sony Ericsson W898
- Sony Ericsson W908
- Sony Ericsson W910
- Sony Ericsson W980
- Sony Ericsson Z550
- Sony Ericsson Z555
- Sony Ericsson Z558
- Sony Ericsson Z610
- Sony Ericsson Z710
- Sony Ericsson Z750
- Sony Ericsson Z770
How do I get MCM on my phone?
How do I register?
How do I subscribe/unsubscribe to the SMS updates?
What are the Terms of Service?
What is your Privacy Policy?
How do I play the game?
How does the game work?
Each registered Mobile Club Manager is pitted against the best of the best from rival teams, called the Super Team. The Overall Team (which is comprised of every team from the same club, for example, all 10,000 England MCM teams) that has the greatest win percentage in a particular fixture against a Super Team will win the overall match.
In the knockout phases, this means that the Overall Team who has the lowest win percentage in a particular fixture against a Super Team will be eliminated from the competition.
It is in your interests as a Mobile Club Manager to ensure that other managers from the same team are successful. You can influence this by sharing tactical information with them in the Boardroom; giving them advice on how to beat upcoming opposition, sharing training game tips with them and generally giving them moral support! Remember, the more managers managing the same team (e.g. England) that win the match, the greater the chance of your Overall Team lifting the Cup!
What are the Training Games?
The purpose of training is to improve the attributes of your players; the better the attributes, the better the player - the more chance of getting a good result.
There are currently three Training Games:
- Ball Control: Improves the players' first touch, close control and technique
- Strength: Increases the overall body strength of your player, making it harder for opposition players to knock him off the ball
- Shot Stopping: Improves your players' reflexes , agility, shot saving ability and penalty saving ability.
More Training Games will be added during the year.
- Go to Training>Games & Options to train your team. You can either train the entire squad, a particular area (such as defence or midfield) or an individual player.
- Select one of the three training games (denoted with a *) and play the game.
NOTE: Training the entire squad will improve the attributes of your players at a lesser rate than training an area and lesser still than training an individual.
Also, be aware that over-training your team and players could affect their match fitness levels.
Why do I need to use the website?
www.mobileclubmanager.com is used to:
- Check your Teamsheet, Squad, Stats, Results and opposition Teamsheet
- Give you access to the Boardroom
- Keep up-to-date with all the latest news about the competition as well as MCM add-ons and development news
- Conduct Transfer business (when this feature is added)
- Change your Profile, SMS settings and PIN number
- Download the latest Training Games
- Set up private leagues (when this feature is added)
Why can't I make Transfers, play 1 on 1 Friendlies and make Substitutions?
How much do the SMS's cost?
What are the WAP/GPRS charges?
Why can't I Update the game?
Please go through the following checklist to identify/fix your problem:
- Make sure you've correctly entered your PIN and Mobile Number (the mobile number must be the one you initially registered with on the WAP site).
- Make sure a match isn't currently being played. You will need to wait until after the match is finished in order to Update the game. In the game, go to Manager Diary>Fixture List to check if a match is being played.
- If you are a Pay as You Go customer, please make sure you have enough credit.
- If you're on a Monthly contract with your network, please check with your network operator that your line/phone hasn't been blocked.
- Make sure you have the correct Internet Settings on your phone. Please visit THIS SITE to help configure your phone. Alternatively, THIS SITE may also be useful to get automatic settings.
- For Vodafone you will need to go into your connectivity settings and select the 'Vodafone Internet' profile (for both the Internet Profile and Java Settings).
- Switch off your phone, remove your battery and SIM. Wait for 30 seconds before re-inserting your SIM and battery, then switch the phone on again.
- If you have tried all of the above and your problem has not been resolved, you may need to contact your Service Provider
- If your Service Provider has reported that your handset, SIM and internet settings are fine, please email bugs@mobileclubmanager.com with the following details: In the subject line, write "Update Issue", the content of the email must contain Your Team Name, Registered email address, mobile number, handset model, network operator and type of contract (i.e. either Monthly or Pay As You Go) and a brief description of the issue (including any error messages you may have received).
We will endeavour to help you resolve the problem.
Why can't I send my Teamsheet?
Please go through the following checklist to identify/fix your problem:
- Make sure you've correctly entered your PIN and Mobile Number (the mobile number must be the one you initially registered with on the WAP site).
- You cannot Send a Teamsheet if you haven't Updated the game after your previous match. You must Update the game first, then set up your team/send your Teamsheet
- Make sure a match isn't currently being played. You will need to wait until after the match is finished in order to Update the game. In the game, go to Manager Diary>Fixture List to check if a match is being played.
- If you are a Pay as You Go customer, please make sure you have enough credit.
- If you're on a Monthly contract with your network, please check with your network operator that your line/phone hasn't been blocked.
- Make sure you have the correct Internet Settings on your phone. Please visit THIS SITE to help configure your phone. Alternatively, THIS SITE may also be useful to get automatic settings.
- For Vodafone Pay As You Go, you will need to go into your connectivity settings and select the 'Vodafone Internet' profile.
- Switch off your phone, remove your battery and SIM. Wait for 30 seconds before re-inserting your SIM and battery, then switch the phone on again.
- If you have tried all of the above and your problem has not been resolved, you may need to contact your Service Provider
- If your Service Provider has reported that your handset, SIM and internet settings are fine, please email bugs@mobileclubmanager.com with the following details: In the subject line, write "Teamsheet Issue", the content of the email must contain Your Team Name, Registered email address, mobile number, handset model, network operator and type of contract (i.e. either Monthly or Pay As You Go) and a brief description of the issue (including any error messages you may have received).
We will endeavour to help you resolve the problem.
Which phones is MCM available for?
- Nokia 3120
- Nokia 3230
- Nokia 3600
- Nokia 5000
- Nokia 5220
- Nokia 5230
- Nokia 5300
- Nokia 5310
- Nokia 5610
- Nokia 5700
- Nokia 6110
- Nokia 6120
- Nokia 6121
- Nokia 6124
- Nokia 6126
- Nokia 6131
- Nokia 6133
- Nokia 6210
- Nokia 6212
- Nokia 6220
- Nokia 6233
- Nokia 6234
- Nokia 6263
- Nokia 6265i
- Nokia 6267
- Nokia 6275
- Nokia 6275i
- Nokia 6282
- Nokia 6288
- Nokia 6290
- Nokia 6300
- Nokia 6300i
- Nokia 6301
- Nokia 6500
- Nokia 6555
- Nokia 6650
- Nokia 6680
- Nokia 6681
- Nokia 7370
- Nokia 7373
- Nokia 7390
- Nokia 7500
- Nokia 7900
- Nokia 8600
- Nokia 8800
- Nokia E51
- Nokia E65
- Nokia N70
- Nokia N71
- Nokia N72
- Nokia N73
- Nokia N75
- Nokia N76
- Nokia N78
- Nokia N81
- Nokia N82
- Nokia N92
- Nokia N93
- Nokia N93i
- Nokia N95
- Sony Ericsson C702
- Sony Ericsson C902
- Sony Ericsson D750
- Sony Ericsson K530
- Sony Ericsson K550
- Sony Ericsson K600i
- Sony Ericsson K608
- Sony Ericsson K610
- Sony Ericsson K618
- Sony Ericsson K660
- Sony Ericsson K750
- Sony Ericsson K770
- Sony Ericsson K790
- Sony Ericsson K800i
- Sony Ericsson K810i
- Sony Ericsson K818i
- Sony Ericsson K850
- Sony Ericsson K858
- Sony Ericsson S300
- Sony Ericsson T650
- Sony Ericsson T658
- Sony Ericsson V630
- Sony Ericsson W350
- Sony Ericsson W380
- Sony Ericsson W550
- Sony Ericsson W580
- Sony Ericsson W600
- Sony Ericsson W610
- Sony Ericsson W660
- Sony Ericsson W700
- Sony Ericsson W710
- Sony Ericsson W760
- Sony Ericsson W800
- Sony Ericsson W810
- Sony Ericsson W830
- Sony Ericsson W850
- Sony Ericsson W880
- Sony Ericsson W888
- Sony Ericsson W890
- Sony Ericsson W898
- Sony Ericsson W908
- Sony Ericsson W910
- Sony Ericsson W980
- Sony Ericsson Z550
- Sony Ericsson Z555
- Sony Ericsson Z558
- Sony Ericsson Z610
- Sony Ericsson Z710
- Sony Ericsson Z750
- Sony Ericsson Z770
When will MCM be available for my phone?
Will there be more Training Games?
Do I have to Update the game every time I want to set up my team and Teamsheet?
I'm receiving abuse in the Boardroom (Forum), what should I do?
I suspect someone is cheating, what should I do?
I've noticed a bug in the game/website, what should I do?
I have some great ideas on how to improve the game, who do I contact?
I've forgotten my login details, what should I do?
What are the plans for MCM beyond the Cup Competition? Will there be a league?
How do I use the Boardroom?
You can access the Boardroom by following the link in your page on the website (conveniently labelled, "Board Room"). This will whisk you away to the Mobile Club Manager Forum in which you'll be able to interact with other Mobile Club Managers.
It is in your interests as a Mobile Club Manager to ensure that other managers from the same team are successful. You can influence this by sharing tactical information with them in the Boardroom; giving them advice on how to beat upcoming opposition, sharing training game tips with them and generally giving them moral support!
Remember, the more managers managing the same team (e.g. England) that win the match, the greater the chance of your Overall Team lifting the Cup. The Boardroom is also a place to make friends, have light-hearted banter, play mind-games with opposition managers and escape from the real world!
The game has stopped working on my phone, what should I do?
Don't panic! Your team information (including your players and stats) has all been saved on your home page on the website (providing that you've recently Updated the game). You can retrieve this information at any time by Updating the game once you've followed the following procedure:
- Delete the current version of the game from your phone
- Using your phone's WAP browser, go to http://mobileclubmanager.com/mcm/download.wml. Enter your registered mobile number, PIN number and select your handset model from the drop-down list, then press 'submit'
- Click on the link displayed to download a new version of the game.
- Once you've launched the game, press 'Update' and enter your mobile number and PIN to retrieve your team and player information.
Can I change my team after I've registered?
Why haven't I received SMS Updates from my match?
Please go through the following checklist to identify/fix your problem:
- Firstly (and it's usually the most simple things that evade our attention), check that you actually had a match scheduled. In the game, go to Manager Diary>Fixture List to double check. Alternatively, you can check on the website by going to My Team>Schedule or My Team>Results&Stats
- Make sure you've set-up your SMS Settings correctly. You can check/amend your SMS Settings by logging in to the website and navigating to My Profile>Change SMS Settings
- If you are a Pay As You Go customer, please ensure you have enough credit on your phone.
- If you're on a Monthly contract with your network, please check with your network operator that your line/phone hasn't been blocked.
- If you've checked all of the above and still have this problem, please email bugs@mobileclubmanager.com with the following details: In the subject line, write "No SMS", the content of the email must contain Your Team Name, Registered email address, mobile number, network operator and type of contract (i.e. either Monthly or Pay As You Go) and a brief description of the issue (including any error messages you may have received).
We will endeavour to help you resolve the problem.
How do I cancel my subscription to MCM?
Now why would you want to do a thing like that?!
If you have registered for MCM and no longer wish to utilise the service, you can simply stop playing the game and/or delete it from your handset. You will also need to text "STOP" to 81707 if you have registered for SMS updates. If you wish to have your details removed from Mobile Club Manager, e-mail: remove@mobileclubmanager.com with your registered name, email address, mobile number, PIN number and your team name. Also, tell us a little bit about why you want to cancel your subscription.
Why can't I download the game from the WAP site?
- If you are a Pay as You Go customer, please make sure you have enough credit.
- If you're on a Monthly contract with your network, please check with your network operator that your line/phone hasn't been blocked.
- Make sure you have the correct Internet Settings on your phone. Please visit THIS SITE to help configure your phone. Alternatively, THIS SITE may also be useful to get automatic settings.
- Switch off your phone, remove your battery and SIM. Wait for 30 seconds before re-inserting your SIM and battery, then switch the phone on again.
- If you have tried all of the above and your problem has not been resolved, you may need to contact your Service Provider
- If your Service Provider has reported that your handset, SIM and internet settings are fine, please email bugs@mobileclubmanager.com with the following details: In the subject line, write "WAP Download", the content of the email must contain your mobile number, handset model, network operator and type of contract (i.e. either Monthly or Pay As You Go) and a brief description of the issue (including any error messages you may have received).
We will endeavour to help you resolve the problem.
I've lost my phone, how do I get MCM on my phone again?
Sorry about your phone! Don't worry about the game though as your team information (including your players and stats) has all been saved on your home page on the website (providing that you've recently Updated the game). You can retrieve this information at any time by Updating the game once you've followed the following procedure:
- Delete the current version of the game from your phone
- Using your phone's WAP browser, go to http://mobileclubmanager.com/mcm/download.wml. Enter your registered mobile number, PIN number and select your handset model from the drop-down list, then press 'submit'.
- Click on the link displayed to download a new version of the game.
- Once you've launched the game, press 'Update' and enter your mobile number and PIN to retrieve your team and player information.